Payment Methods
This document outlines the payment terms and procedures for all purchases made through the Menolirva (hereinafter referred to as "we" or "us") online store. By completing a purchase, you agree to these terms.
Credit Card Payment Process
We currently accept payments via major credit cards, including Visa and MasterCard. Our payment process is designed to be simple and secure.
Process Commencement
To make a payment, select your desired products (tents, vertical charcoal grills, and rotisserie machines) and proceed to the checkout page. You will be prompted to enter your payment details, including your credit card number, expiry date, and security code. Please ensure all information provided is accurate to avoid processing delays.
Payment Confirmation
Upon successful processing of your payment, a confirmation will be displayed on the screen. Simultaneously, an email containing your order summary and a payment receipt will be sent to the email address you provided during checkout. We recommend keeping this email for your records.
Security and Data Protection
We are committed to protecting the security of your information.
Credit Card Security
All payment transactions are processed through a secure gateway using industry-standard Secure Socket Layer (SSL) encryption. This technology encrypts your credit card information as it travels over the internet. We do not store your full credit card details on our servers, ensuring an additional layer of security for your sensitive data.
Our Privacy Policy
For detailed information on how we collect, use, and protect your personal data, please refer to our Privacy Policy. This policy explains your rights regarding your data and our commitment to handling it responsibly and in accordance with applicable data protection principles.
Dispute Resolution
Should you encounter any issues with your payment, we are here to assist.
Resolution Service
If you believe there has been a billing error or have a query about a charge, please contact us directly as a first step. Provide your order number and a clear description of the issue. We are committed to investigating and resolving any discrepancies promptly and fairly.
Additional Assistance
If you are not satisfied with the outcome of our internal resolution process, you may wish to contact your credit card issuer or financial institution for further assistance.
Payment Authorization
By providing your credit card details and completing the checkout process, you authorize us to charge your credit card for the total amount of your order, including the cost of the products and any applicable shipping fees.
Transaction Currency
All prices displayed on our online store and all transactions are processed in Australian Dollars (AUD). If your credit card is denominated in a different currency, your financial institution will determine the exchange rate and may charge you conversion fees.
Failed Payments
If a payment attempt fails, your order will not be processed. This may occur due to incorrect card details, insufficient funds, or other issues with your card issuer. Please verify your payment information and try again. If the problem persists, you may need to contact your bank or financial institution.
Communication and Support
Updating Information
It is your responsibility to ensure that the billing and contact information associated with your account is current and accurate. We are not responsible for payment issues arising from outdated or incorrect information provided by you.
Contact Information
For any payment-related inquiries or support, please reach out to us.
Address: 17738 COUNTY ROAD E, BRYAN, OH 43506, United State
Phone: +1 (408) 253-7717
Email: service@menolirva.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)