Terms of Service

 

1. Introduction and Scope
Welcome to the Menolirva (hereinafter referred to as "we") online store. This Service Policy governs your access to and use of our website, including any content, functionality, and services offered on or through it, and all purchases of our products (tents, vertical charcoal grills, and rotisseries). By using our website and purchasing products, you agree to be bound by this policy.

2. User Account and Website Responsibilities
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We strive to ensure the website is available and functions correctly at all times but do not guarantee uninterrupted or error-free operation. We are not liable for any disruptions or issues beyond our reasonable control.

3. Products, Inventory, and Pricing
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the website. However, we do not guarantee that the product details will be accurate, complete, reliable, current, or free of other errors. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change without notice.

4. Orders and Payment
Placing an order constitutes an offer by you to purchase a product. All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason. When you place an order, you will be required to provide certain information relevant to your purchase, including, without limitation, your payment information. We accept payments via Visa and MasterCard. You represent and warrant that you have the legal right to use any payment method(s) utilized in connection with any purchase.

5. Shipping Policy
Delivery Area: We currently only ship to addresses within Australia. We do not support shipping to other countries.
Shipping Fee: Orders of AUD $100 or more qualify for free shipping. For orders under AUD $100, a flat shipping fee of AUD $10.99 will be applied.
Processing Time: Orders are processed within 1 to 3 business days.
Shipping Time: Delivery times typically range from 7 to 15 business days after dispatch.
Carriers: Our primary shipping partners include Australia Post, StarTrack, Sendle, and Allied Express.
For more detailed information about shipping times, coverage, and specific conditions, please consult our Shipping Policy page.

6. Order Cancellation
Cancellation Conditions: Orders that have not yet been shipped may be cancelled within 48 hours of placement. If an order has already been shipped or more than 48 hours have passed, it cannot be cancelled. In this case, you may wait for the delivery and then contact us to initiate a return.
Refund Method: Refunds for cancelled orders will be issued to the original payment method used for the purchase.
Refund Timeline: Once a refund is approved, it will be credited to the card account (Visa, MasterCard) used at the time of payment. Depending on the processing speed of different financial institutions, we expect the refund to arrive within 1-5 business days. Please contact us if you do not receive it after this period.
For more detailed information on the order cancellation process, please refer to our Cancellation Policy page.

7. Returns, Exchanges, and Refunds
Conditions for Exchange: You may apply for an exchange within 45 days of purchase. Products must be unused, in their original packaging, and in the same condition that you received them.
Action Required by User: To initiate a return or exchange, please contact our service team with your order number and the reason for the request. We will provide you with further instructions.
Return and Exchange Process: Upon receiving your request, we will guide you through the process. Once we receive and inspect the returned item, we will process your exchange or refund.
Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), identical to the payment method used at the time of purchase.
Refund Timeline: After the return is confirmed, the refund will be credited to the card account (Visa, MasterCard) used for the payment. Depending on the processing speed of different financial institutions, we expect the refund to arrive within 1-5 business days. Please contact us if you do not receive it after this period.
For more detailed information on our return, exchange, and refund procedures, please refer to our Return & Refund Policy page.

8. Privacy and Data Protection
We are committed to protecting your privacy. Our collection and use of personal information in connection with your access to and use of the website is described in our Privacy Policy, which is drafted in accordance with Australian privacy principles. For more information, please review our Privacy Policy.

9. Disputes and Applicable Law
This Service Policy and any disputes arising out of or related to it shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in New South Wales to resolve any legal matter arising from this policy.

10. Intellectual Property
The website and its entire contents, features, and functionality (including but not limited to all information, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by us and are protected by copyright, trademark, and other intellectual property or proprietary rights laws.

11. Limitation of Liability
To the fullest extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services. In no event shall our aggregate liability for all claims related to the services exceed the total amount paid by you to us for the products purchased.

12. Modification of the Service Policy
We reserve the right, at our sole discretion, to modify or replace this policy at any time. We will provide notice of any changes by posting the new policy on this site. Your continued use of the website after any such changes constitutes your acceptance of the new Service Policy.

15. Contact Information
For any questions or concerns regarding this policy or our services, please contact us.

Address: 17738 COUNTY ROAD E, BRYAN, OH 43506, United State
Phone: +1 (408) 253-7717
Email: service@menolirva.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)