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Shopping Guide

 

Welcome to Menolirva (hereinafter referred to as "we"). We offer a range of outdoor equipment including tents, vertical charcoal barbecue grills, and barbecue machines exclusively through our online store. To ensure a smooth shopping experience, please review the following guide.

Preparation and Selection

Before placing an order, we recommend carefully reviewing the product specifications to ensure they meet your needs.

  • Tents: Please check the dimensions, material specifications, and setup requirements listed on the product page to ensure the item fits your intended camping site or outdoor space.
  • Vertical Charcoal BBQ Grills and BBQ Machines: Please review the fuel type (charcoal or electric) and size. Ensure you have adequate ventilation and a safe, flat surface for operation.
  • Safety Check: For all barbecue equipment, please ensure you are familiar with safe operation procedures. Always operate heating equipment with caution.

Shopping Cart and Order Confirmation

Once you have selected your items:

  • Review Cart: Click on the shopping cart to verify the quantity and specifications of the tents or grills selected.
  • Account Information: You may proceed as a guest or create an account for easier tracking. Please ensure your email address is correct as this is our primary method of communication.
  • Shipping Address: As we do not have physical stores and operate solely online, accurate delivery information is crucial. Please double-check your street number, suburb, and postal code to avoid delivery delays.

Payment Method

We utilize secure payment processing to protect your financial information.

  • Accepted Methods: We currently accept credit card payments, including Visa and MasterCard.
  • Currency: All transactions are processed in the currency displayed at checkout.
  • Security: We do not store your full credit card details. Payment data is encrypted and transmitted securely to the banking network.

Shipping and Delivery Policy

  • Processing Time: Orders are processed promptly upon receipt of payment. You will receive a notification once your order has been dispatched.
  • Delivery Areas: We deliver to residential and commercial addresses. Please note that we may not be able to deliver to certain P.O. Boxes for large items like tents or heavy grills.
  • Inspection: Upon delivery, please inspect the packaging for any visible damage before signing for the package.

Returns and Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

  • Faulty Items: If a product is defective, not of acceptable quality, or does not match the description, you are entitled to a replacement or refund.
  • Process: To initiate a return, please contact our service team via email with your order number and photos of the issue. We will guide you through the return process.

Privacy and Data Protection

We take your privacy seriously.

  • Data Usage: The personal information you provide (name, address, contact details) is collected solely for the purpose of processing your order and arranging delivery.
  • No Sharing: We do not sell or rent your personal information to other entities. Your data is handled in strict accordance with applicable privacy laws.

Contact Us

If you have any questions regarding your order, product specifications, or after-sales support, please contact us using the information below:

Address: 3313 HOLLYPARK DR APT3, INGLEWOOD, CA 90305, United State
Phone: +1 (408) 253-7717
Email: service@menolirva.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)